File a Complaint Online
Before filing a complaint with the Division of Consumer Protection (DCP), it is important that you attempt to resolve your complaint with the company directly.
There are some types of complaints DCP cannot assist with. Please click Learn more for details.
How can we help?
> File a complaint and request DCP assistance to resolve a marketplace dispute
DCP will attempt to help you and the company reach a satisfactory settlement through voluntary mediation. DCP is not an enforcement authority and cannot require the company to resolve a dispute.
> File a complaint, review or comment into the record only (no mediation)
Please note, this complaint form is for reporting purposes only. If you would like the assistance of the DCP’s voluntary mediation services, please select the complaint form above to request assistance.
> Report a Scam
This complaint form is for reporting purposes only. DCP cannot investigate individual scam complaints, however, all scam and fraud complaints will be compiled in a centralized database that is available to law enforcement nationwide.
> Review an existing complaint submitted with your NY.GOV login
To access a previous complaint through this link, it must have been submitted while logged into your NY.GOV account.
For complaints submitted without an NY.GOV account, please call 1-800-697-1220 or email DCPConsumerAssistanceCMP@dos.ny.gov.
What happens when I file a complaint?
A Consumer Advisor will review your complaint and supporting documents and may contact you for additional information. If you are seeking voluntary mediation services and the complaint meets our mediation acceptance criteria, it will be sent to the business for their review and to attempt to initiate mediation. If you are not seeking mediation services, additional resources or guidance may be provided. Copies of all complaints are kept on file for a minimum of three years.